Shipping & Returns

All timepieces are shipped via FedEx/UPS, overnight & fully ensured with signature required. We use IFS Insured Shipping & Parcel Pro for insurance of shipments. If a shipment has been damaged, stolen, or altered along the way refunds will depend on investigation of the appropriate insurance companies.

INTERNATIONAL SHIPPING

International shipping rates vary. Any international shipment is subject to duties. Please ensure you fully understand the cost associated to the purchase as it is the purchasor's responsibility. 

THREE DAY REFUND OR EXCHANGE POLICY

Client satisfaction is our top priority and we strive to deliver a positive shopping experience. In the event the item does not meet your expectations, the
return must be initiated within 3 business days from the date your item was delivered. You must notify us with your return intention, and specific instructions will be provided on how to proceed.  Do not send back purchased item without speaking to us first as all unauthorized returns will be refused.

ITEMS ELIGIBLE FOR REFUND OR EXCHANGE

If condition of the timepiece or item is not as described or the item is broken
or does not function as intended. 

ITEMS NOT ELIGIBLE FOR A REFUND OR EXCHANGE

Timepieces that are sourced or special-order timepieces are not eligible for return. Final sale items or damaged items are not eligible for return. We may choose to accept the refund minus a reasonable restock fee.

REFUND TERMS

Please be informed that to qualify for a refund, the item must be in the exact condition in which it was received. You must return any and all packaging, books, papers, tags that were included with the item when originally sold. If specific item has manufacture protective stickers or in new condition when purchased, please refrain from removing them and wearing the item until you absolutely sure you keeping it since final payout may be affected if stickers removed and timepiece has been worn.

REFUNDS

Upon receipt of your item, we reserve 72hrs for item inspection for any signs of wear or damage which may adversely affect the refund. Once inspection is completed the refund will be process to the original payment method. In the very unlikely event of return package loss, an insurance claim will be filed
and refund will only be issued after claim is processed. Once refund is approved for payout, please allow 5 DAYS for funds to be processed back to original payment method. 

JJ Timepiece Co does not offer cash refunds for any reasons.